To cancel your order, please contact us via info@concrea-emcee.be with your order number and we will assist you. Once your order has been shipped, cancelling your order is impossible.

To find your order, use the tracking code that can be found in the shipping confirmation mail.

We recommend you to check your spam or junk folder. If you still haven't found anything, please contact us via info@concrea-emcee.be.

Typically, shipping takes around 5-7 working days, depending on the place where you live. All info on shipping can be found in our shipping policy or above the product description.

Please check your e-mails to see if your order hasn't been delivered at your neighbours or to a nearby pick-up point. If you still haven't found your order, please send us an email via info@concrea-emcee.be with your order number and we will take care of it!

Only if the order hasn't been shipped yet, you can change your shipping address by contacting us via info@concrea-emcee.be with the right shipping address and your order number. If you haven't placed an order yet, you can change this in your account details.

Yes! We accept returns within 30 days after delivery date. All info on returns, can be found in our returns page.

To exchange an item, you can simply just return the item, for which you will get a refund for, and then place a new order.